Privacy Policy

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At Blue Cross Blue Shield of Nebraska (“BCBSNE”), protecting your privacy is important. Our Privacy Policy provides you with information about how we gather and use data in connection with our Services. Use of our Services constitutes agreement to these terms. We will not collect information from our Services or disclose information collected from our Services to outside entities, except as described below.

BCBSNE will provide members with access to resources which may be provided over a wide variety of mediums and devices now known or hereinafter developed, including mobile applications. These resources include but are not limited to, news, tools, websites and applications, communication tools, and health information (collectively, the “Services”)

  1. Collection of Information from Site Visitors

BCBSNE may collect and track:

    1. Technical Information, such as home server domain names, downloaded files, search engines, operating systems, Web browsers, IP address, web site address of your point of entry to our Services and user-specific information (such as which pages on our site you visit).
    2. Personal Information, such as email addresses and other information knowingly provided by the visitor in online forms, surveys, email, and other online avenues. Personal Information could also include demographic information (such as zip code, gender and age), contact information (such as street address and phone number), financial information (such as credit card or bank account numbers), and private health information (such as family medical history or recent doctor visits).

You can visit our Services without providing any personal information about yourself. You will still be able to access most of the features of the site.

  1. Use of Cookies

“Session Cookies” are used on our Services: These cookies reside on the Web browser and have no expiry date. They expire as soon as the visitor closes the Web browser. Session cookies remember information only for as long as the visitor operates the Web browser in a single “session” (or “sitting”). Session cookies can be used by Web site operators to determine information such as what parts of a Web site are popular, how long people stay on certain sections of a Web site and what browsers people are using.

Certain authorized BCBSNE vendors may help us with the delivery of BCBSNE marketing messages by placing and reading cookies. We require that these vendors participate in the opt-out process established by the Network Advertising Initiative (NAI). To learn more or to limit the automatic collection of information by these parties, you may visit the NAI advertising industry site and opt out of this collection. Please note that this opt-out is cookie-based. If you buy a new computer, change Web browsers or delete cookies, you will need to perform the opt-out task again. Please also note that the NAI opt-out does not work on many wireless devices, wireless portals, or wireless Web sites. You also can limit the automatic collection of certain information by our or other Web sites. Most Internet browsers residing on computers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored.

Please note that disabling cookies may prevent you from using specific features on our sites, such as ordering products or services and maintaining an online account.

  1. Use of Information Collected

Financial and private health information you give us will be used to provide services to you, answer your questions, or otherwise do business with you. Other types of individually identifiable personal information, such as names, postal and email addresses, phone numbers, and other personal information which visitors voluntarily provide to BCBSNE may be added to our databases and be used for future calls and mailings regarding Service updates, new products and upcoming events. Technical information and aggregated, anonymous personal information collected may be used by BCBSNE for many reasons – for example, product development, content improvement, or customization and enhancement of the content and layout of our Services.

  1. Outside Access to Information

Occasionally, it may be necessary for us to give outside entities under contract with us access to information to assist in maintenance of our Services or other systems, or to assist us in communicating with you. Such entities will be under a contractual obligation to use the information solely for the purposes of their work on our behalf. We do not sell or transfer your personal information to nonaffiliated entities for their marketing purposes. We may release any information, including individually identifiable personal information, when we believe in good faith that such release is:

    • Necessary to comply with the law or a valid court order.
    • Helpful in responding to your communication.

BCBSNE has security features in place to prevent the unauthorized release of or access to personal information on our systems. The forms we have provided for you to send us questions regarding our Services are secure and fully encrypted. Please be advised, however, that the confidentiality of any communication or material transmitted to or from BCBSNE via email cannot be guaranteed.

  1. Information We Receive from Third Parties

We may also collect additional information about you from third parties, including other applications to assist us in providing you with our Services. For example we may collect
information from your My Fitness Pal application to help in our calculation of your Health Age.

  1. External Links

Our Services contains links to other sites. BCBSNE is not responsible for the privacy practices or the content of other websites. When visiting another site, be sure to review its privacy policy first.

  1. BCBSNE’ Right to Change Privacy Policy

We reserve the right to change this privacy policy at any time. Information we gather now is subject to the privacy policy in effect at the time we use the information. If we make any substantial changes, we will notify you by posting a prominent announcement on our website’s privacy policy section for at least 30 days. If you have any questions about our privacy policy or practices, or you have technical questions regarding our Services, please contact BCBSNE at 844-201-9638

Legal Disclaimers

Information regarding your health or medical history found in this application is intended for general information purposes only. The information is not intended to provide legal, medical, health care coverage, tax or financial advice. BCBSNE does not claim to be providing medical advice in any capacity. All information found or provided by our Services should not be seen as expert medical advice, and should not be a substitute to seeking a professional medical opinion. Always consult your own physician for medical advice.

Blue Cross and Blue Shield Licensees have made reasonable efforts to validate that the information displayed is up to date and accurate. Please call the provider prior to scheduling an appointment to verify that the provider continues to be part of the network. Neither the Blue Cross and Blue Shield Association nor any of its Licensees shall be liable for any losses, damages, or uncovered charges as a result of using this provider locator website or receiving care from a provider listed in this website.

We may, at any time, make improvements or changes in the products and programs displayed in this application. We make every attempt to keep information which appears on our Services current, but we make no warranties or representations as to the accuracy or information presented in our products or applications. BCBSNE shall not be held responsible for any action taken that is based on the information presented in our products or applications and all users of the BCBSNE products or applications agree that all access and use of any information presented is at the user’s own risk. Neither BCBSNE nor any party involved in creating, producing or delivering the BCBSNE products or application shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of a user’s access, use or inability to use such a service or application or any errors or omissions in the content of such service or application.

It is the policy of BCBSNE to enforce its intellectual property rights to the fullest extent permitted under the law. All product names, regardless of whether or not they appear in large print or with a trademark symbol are trademarks of BCBSNE unless otherwise noted. The entire content of BCBSNE services and applications, including any text, is copyrighted and may not be distributed, downloaded, modified, reused, reported, or otherwise used except as provided herein without the express written consent of BCBSNE. The use or misuse of these trademarks, copyrights or other materials, except as permitted herein, is expressly prohibited and may be in violation of copyright law, trademark law, communications regulations and statutes.